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Success Chain Resource Hub
Your One-Stop Hub for User Adoption, Customer Success & SaaS Growth
The real challenge with software isn’t the tech - it’s user adoption.
This hub provides practical resources to help SaaS vendors and software-buying organizations drive behavior change, improve outcomes, and realize true value.
Whether you’re a SaaS vendor looking to boost retention and expansion, or a software-buying organization trying to unlock real ROI, you’ll find everything you need right here.
Free Training: Why User Adoption Fails – And What You Can Do About It
Ever wondered why some customers flourish while others struggle, even with the same product?
This essential training will reveal the uncomfortable truths about user adoption, uncover hidden costs SaaS vendors often miss, and equip you with a practical framework to resolve adoption issues before they lead to churn.
What You'll Gain from This Session:
User Adoption Demystified
Understand the real reasons why adoption falters, and why it's often not about your product's features.
Adoption Curve Reality Check
Discover the crucial "Adoption Curve Reality Check" your customers desperately need for true engagement.
Behavioral Change Framework
Learn a simple, proven method to guide customers toward desired behaviors and achieve measurable ROI.
Top SaaS Leader Insights
Access the same strategic insights leveraged by high-performing Customer Success teams and leading SaaS executives.
If you're looking to improve renewals, accelerate adoptino, and strengthen customer outcomes, this high-impact session is your ideal starting point.
Upcoming Live Sessions:
Discover our newest resources designed to boost user adoption and enhance your customer success strategies. This month's highlights include practical webinars and information sessions to transform your approach.
Information Session
Adopt Chain Info Session: Unlock Higher User Adoption & SaaS ROI
The smarter way to drive adoption, retention, and expansion.
Adopt Chain is a turnkey customer adoption program that SaaS vendors provide to their customers - with no additional lift for your internal team. It gives your customers the expert-led training, community, and live support they need to drive behavior change, increase usage, and unlock measurable results from your software.
In this live session, you’ll discover:
  • Why most adoption efforts fail (and what to do instead)
  • How Adopt Chain accelerates time-to-value for every new customer
  • How SaaS vendors use Adopt Chain to reduce churn and increase renewals
  • What’s included, pricing overview, and how to get started quickly
If your customers aren’t fully using your product, it’s costing you every single day. Join us and see how other SaaS leaders are solving this once and for all.
📅 Multiple Sessions Available
  • Wednesday, December 3, 2025 @ 11:30am EST
  • Wednesday, December 17, 2025 @ 11:30am EST
  • Wednesday, January 7, 2026 @ 11:30am EST
  • Wednesday, January 21, 2026 @ 11:30 am EST
Free Playbook
Unlock Resilient Growth:
Your Multi-threading Playbook
Build stronger, more durable customer relationships and future-proof your accounts with our comprehensive playbook.
Learn proven strategies to map stakeholders, expand influence, and secure your renewals by multi-threading across departments, roles, and levels within your customer organizations.
Free Toolkit
Proving IT Value Made Simple The AM-PM Methodology
Missed our popular webinar, "Proving IT Value Made Simple"? Now you can watch the full replay and download our exclusive, free toolkit! This essential resource guides you step-by-step through the AM-PM© methodology, helping you connect customer behaviors with measurable business outcomes. Learn to demonstrate true ROI, secure renewals, and drive growth for your SaaS solutions.
Webinar Replays
Catch up on past webinars and explore a wealth of downloadable resources to further your expertise in user adoption and customer success.
On-Demand Webinar Replays
Access our full library of recorded webinars, workshops, and info sessions. Dive into expert-led content on user adoption strategies, customer success playbooks, and SaaS growth hacks whenever you need them.
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