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Resilient Growth: The Customer Success Playbook for Multi-Threaded Relationships

How top CS teams protect renewals & unlock growth


Couldn’t make it last time? Due to technical issues, many people couldn’t join our previous session — so we’re running it again.

If you missed it, this is your chance to get the proven strategies CS leaders use to:

  • Protect accounts when key champions leave
  • Expand influence across customer organizations
  • Drive renewals and growth through stronger, multi-threaded relationships

(Note: This is a new live session — you’ll have full opportunity to engage, ask questions, and apply the frameworks to your own accounts.)

Join us on Tuesday, September 23 @ 11:30am EDT for a game-changing webinar that will transform how you build and maintain customer relationships.

Why This Webinar Is a Game-Changer for CS Teams

One contact ≠ one customer relationship.

If your Customer Success strategy relies on just one champion, you're one resignation, one reorg, or one budget cut away from losing the account.

This high-energy session will show you how to future-proof your accounts with a practical, repeatable approach to multi-threaded engagement.

You'll walk away with the strategies, scripts, and tools to expand relationships across departments, reduce churn risk, and unlock new growth opportunities—no matter what's happening inside your customer's organization.

Why Attend?

Protect Your Accounts

Build resilience by embedding across teams and levels—not just one person. Create a safety net that prevents unexpected churn when individual champions leave.

Unlock New Growth

Spot new champions, needs, and opportunities hiding in plain sight. Turn existing accounts into expansion goldmines by connecting with multiple stakeholders.

Boost CS Credibility

Lead your team and customers with a proven multi-threading playbook that elevates your strategic value and positions you as a trusted advisor.

Get Ready-to-Use Tactics

Walk away with exact questions, tools, and metrics to apply immediately. No theoretical fluff—just practical techniques you can implement tomorrow.

Who Should Attend?

Customer Success Leaders & Managers

Looking to build resilient teams and scalable processes that protect your book of business.

Account Managers & CSMs

Seeking practical tactics to expand influence within accounts and reduce reliance on single champions.

SaaS Executives

Focused on improving retention metrics, reducing churn risk, and driving predictable growth.

Customer Marketing & Advocacy Professionals

Wanting to identify and cultivate multiple champions across your customer base.

What You'll Learn (and Actually Use!)

Break Free From Single-Threading Risk

Understand why relying on one contact puts accounts in danger—and how to systematically build relationship networks that survive organizational changes.

Ask Strategic Questions

Master conversation techniques that help current champions naturally introduce you to new stakeholders without awkwardness or pushiness.

Leverage Digital Outreach

Use LinkedIn, tailored emails, and warm intros to multiply your internal connections efficiently, even with limited time resources.

Turn Contacts Into Advocates

Build trust relationships that transform casual connections into active supporters who champion your solution internally.

Meet Your Guides

Sue Nabeth Moore

Co-Founder, Success Chain

Sue is a global Customer Success leader known for helping companies scale smart, human-centered success programs. With deep experience across EMEA and global SaaS markets, Sue brings practical, field-tested strategies that help teams thrive even in complex customer environments.

Connect on LinkedIn

Jason Whitehead

Co-Founder & CEO, Success Chain

Jason is a sought-after speaker and strategist in Customer Success and adoption. With over 20 years helping SaaS companies and enterprise clients drive retention, expansion, and advocacy, Jason brings sharp insights and actionable frameworks you can apply immediately.

Connect on LinkedIn

Ready to Future-Proof Your Customer Accounts?

87%

Retention Risk

of companies lose accounts when their single champion leaves the organization

3.4x

Growth Potential

higher expansion rates in accounts with multiple relationship threads

45 min

Time Investment

is all it takes to learn strategies that can transform your customer relationships

Seats are limited — claim yours now!

Register Now

Don't miss this opportunity to transform your customer success strategy and future-proof your accounts. Secure your spot now to gain practical, repeatable approaches to multi-threaded engagement.

Join us live: Tuesday, September 23 @ 11:30am EDT

Spaces are filling up fast!

This webinar will equip you with the exact strategies, scripts, and tools needed to expand relationships, reduce churn risk, and unlock new growth opportunities.

Don't Let Your Accounts Hinge on One Contact

Join us to build resilience, unlock growth, and lead your CS team to unstoppable success!