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Resilient Growth: The Customer Success Playbook for Multi-Threaded Relationships
Watch the replay of our exclusive Customer Success webinar where industry experts Jason Whitehead and Sue Nabeth Moore reveal battle-tested strategies to reduce renewal risk and accelerate account growth through powerful multi-threaded customer relationships.
Watch The Webinar
What You'll Master in This Session
Risk Recognition
Understand why single-threading puts your renewals in jeopardy and learn to identify vulnerable accounts before it's too late.
Multi-Threading Framework
Get a proven framework for building multi-threaded CS relationships that you can implement immediately across your customer portfolio.
Stakeholder Expansion
Master practical steps to expand your reach across decision-makers, champions, influencers, and end users systematically.
Success Metrics
Discover how to measure your multi-threading effectiveness using relationship breadth, engagement depth, and retention indicators.
Proven Templates
Access battle-tested questions and conversation templates designed to open doors with new stakeholders and expand your influence.
Game-Changing Insights That Drive Results
Single Points of Failure
Relying on one contact creates massive vulnerability. When that person leaves, your renewal becomes an uphill battle with uncertain outcomes.
Proven Impact
Multi-threading strategies reduce customer churn by 30% while simultaneously opening more opportunities for account expansion and revenue growth.
Healthy Account Formula
Build relationships with 4+ key contacts across at least 2 departments to create resilient, expansion-ready customer accounts.
Champion Strategy
Champions become your internal advocates and network expanders. Learn to identify, nurture, and leverage these critical allies effectively.
Meeting Optimization
Transform every customer interaction into a multi-threading opportunity: onboarding sessions, business reviews, product updates, and QBRs.
Meet Your Customer Success Experts
Jason Whitehead
Co-Founder & CEO, Success Chain
With over 20 years advising organizations on user adoption and customer success, Jason is a go-to expert for companies that want to drive real outcomes, not just launch software. He's worked with Fortune 500 firms, government agencies, and SaaS providers globally.
Sue Nabeth Moore
Co-Founder, Success Chain
A passionate advocate for customer-led success and adoption, Sue brings deep experience from the EMEA market and beyond. She's helped countless companies scale success programs, energize teams, and turn customers into champions.
Master Customer Success Strategies
Transform your entire team's capabilities with our comprehensive on-demand eLearning program. Get access to proven frameworks, ready-to-use templates, and practical tools that drive retention, secure renewals, and accelerate growth.
Comprehensive Curriculum
Access modules covering relationship mapping, stakeholder analysis, renewal strategies, and expansion planning.
Ready-to-Use Tools
Download templates, frameworks, and playbooks you can implement immediately with your customer accounts.
Team Training
Equip your entire customer success organization with consistent methodologies and best practices.
For SaaS Vendors: Adopt Chain Program
Give Your Customers Unlimited User Adoption Training
The Adopt Chain program provides your customers with comprehensive user adoption training, dramatically improving their success with your platform.
Accelerated Onboarding
Improve time-to-value and reduce implementation friction
Enhanced Engagement
Increase product usage and feature adoption across user base
Secured Renewals
Reduce churn through deeper product integration and value realization
Stay Connected & Continue Learning
Upcoming Webinars
Join our regular webinar series featuring industry experts sharing the latest customer success strategies and insights.
Newsletter Updates
Get weekly insights, case studies, and actionable tips delivered directly to your inbox to stay ahead of CS trends.
Local Meetups
Connect with fellow customer success professionals in Paris and Lisbon for networking and knowledge sharing.